This describes the essential skills and knowledge and their level required for this unit

Required Skills

accurately record and relay information

calculate grid references from a variety of data and information

convert centimetres to metres and kilometres

identify features on a map

interpret and apply contour and other topographic information

use grid references using agency protocols

use mapping software in accordance with organisational and supplier procedures

use protractors and compass to measure and calculate distance using map scales including the distance on a curved road

Required Knowledge

meaning of marginal map information

northing and easting references

organisational policies procedures and practices such as relevant legislation operational corporate and strategic plans operational performance standards operational policies and procedures organisational personnel and occupational health and safety practices and guidelines organisational quality standards organisations approach to environmental management and sustainability

situational and appropriate application of open and closed questioning to elicit information on incident location

types of maps

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Assessment must confirm the ability to

determine and accurately relay location of an incident using a variety of paper and electronic methods including

computer aided dispatch system

metropolitan street directories

topographical maps of various scales

map reading software and systems

portable hand held and vehicle mounted navigational aids

other reference material

determine and accurately relay location of an incident given information which may include one or more of the following pieces of information

magnetic bearings

six figure grid references

latitude and longitude

street directory or map grid andor page reference numbers

one or more of the following street suburb town landmark

Consistency in performance

Competency should be demonstrated over time during emergency communications centre operations or simulated operations that include critical and noncritical situations across a range of different callers types of emergencies and level of activity

Context of and specific resources for assessment

Context of assessment

Competency should be assessed in the workplace or in a simulated workplace environment under conditions expected in the workplace

Specific resources for assessment

Access is required to

resources required under normal operational conditions

resources required in disaster backup conditions

resources required in field or incident management system conditions

Method of assessment

This unit may be assessed with the following unit

PUAECOA Process emergency incident calls and enquiries

PUAECO002A Process emergency incident calls and enquiries.

In a public safety environment assessment is usually conducted via direct observation in a training environment or in the workplace via subject matter supervision andor mentoring which is typically recorded in a competency workbook

Assessment is completed using appropriately qualified assessors who select the most appropriate method of assessment

Assessment may occur in an operational environment or in an industryapproved simulated work environment Forms of assessment that are typically used include

direct observation

interviewing the candidate

journals and workplace documentation

third party reports from supervisors

written or oral questions

Effective communication techniques may include

Sources of information may include:

Map features may include:

Marginal information must include:

Directional information may include:

Fixing a position must include:

Standards must include:

Portable navigational aids may include:

Visual representation markers may include:

Determining location of incident and response may include using: